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Home :: FAQ

FAQ

Q, How much will the shipping of my order cost?
 
 A, Our shipping costs are calculated depending on the total weight of the items you wish to purchase and your destination. We always do our best to keep the shipping costs to a minimum. The best way to calculate the shipping cost for your particular purchase and destination is to simply add the items you require to your basket and complete your location details on the checkout page. The website will then calculate the shipping costs for you using the information you have provided, you are not obliged to complete the order at this stage.
 
Q, My country is not shown in your list of destinations; can you send goods to me?
 
 A, Yes, with pleasure. If your country or location is not shown on the checkout pages drop down menus please contact us and we will have it added for you.
 
Q, What shipping method is used to deliver my order?
 
 A, In most cases all orders weighing less than 2 kilo's will be sent via royal mail standard small packets service. All orders weighing more than 2 kilo's are usually sent by a courrier service with a tracking number.
 
Q, I am ordering a large item which is sent by pallet service, will it be delivered by a vehicle equipped with a tail lift?
 
 A, Yes, we always request our pallet deliveries to be delivered on a vehicle with a tail lift.
 
Q, Will your pallet delivery company place the pallet where i want it?
 
 A, The delivery companies responsibility is to ensure the pallet is delivered to your driveway only, however in most cases the drivers are very helpful and will wheel the pallet to wherever you want it using a pallet pump truck so long as it is on hard standing (not gravel etc) and can be done so without risk. This is entirely at the driver’s discretion.
 
Q, Can you deliver goods without a signature?
 
A, No, in most cases our delivery agents will require a signature, this is to protect both you and us from any items which may be lost in the postal system.
 
Q, Can you deliver goods to an address other than my billing address?
 
A, Yes, simply fill in the required boxes on the checkout page after having selected the tick box for "Deliver to an alternative address"
 
Q, Are your payment pages secure?
 
 A, Yes, please see our terms and conditions pages for further details of our encrypted 128-bit industry-standard Secure Sockets Layer (SSL) technology.
 
Q, How do I return an item?
 
A, Please see the returns procedure on our terms and conditions pages.