Home / Alternator Return To Base Guarantee

Alternator Return To Base Guarantee

Guarantee Period:- In respect of  ST, STC, TFW & TFDW type alternators / generators the guarantee period is six months or 1000 running hours, whichever is reached first from the date of delivery.

Defects, After Delivery

We will make good by repair, or at our option, by replacement, any fault that under proper use appears in the goods within the guarantee period. Provided, on examination by us, the defect is solely due to defective material or workmanship. The defective part is to be promptly returned, carriage paid, to us at the factory, our subsidiary of or, if appropriate to the dealer who supplied the goods. All identification marks and numbers must be intact to aid identification.

Any part repaired or replaced, under guarantee, will be returned to the customer free of charge (via sea freight if outside the UK).

We shall not be liable for any expenses that may be incurred in removing or replacing any part sent to us for inspection or in fitting any replacement part supplied by us. We shall be under no liability for defects in any goods which have not been properly installed in accordance with our recommended installation practices as detailed in the Installation, Service and Maintenance Manual.

We shall be under no liability for defects on products that have been improperly used or stored or which have been repaired, adjusted or altered by any person except our authorised agents or ourselves.

We shall not be liable for any second-hand goods, proprietary articles or goods not of our own manufacture although supplied by us, such articles and goods are being covered by the guarantee (if any) given by the manufacturers.

All claims must contain full particulars of the alleged defect, the description of the goods, the serial number, the date of purchase, and the name and address of the vendor (as shown on the manufacturers identification plate). For spare parts, claims must contain the order reference under which the goods were supplied.

Our judgement, in all cases of claims, shall be final and conclusive and the claimant shall accept our decision on all questions as to defects and the exchange of a part or parts. Our liability shall be fully discharged by either repair or replacement as above, and in any event shall not exceed the current list price of the defective goods.
 
Our liability under this clause shall be in lieu of any guarantee or condition implied by law as to the quality or fitness for any particular purpose of the goods, and save as expressly provided in this clause we shall not be under any liability, whether in contract, tort or otherwise, in respect of defects in goods delivered or for any injury, damages or loss resulting from such defects or from any work undone in connection therewith.